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Follow the process below to print the Communication Management Report: Keep in mind that the report printed for e-mail/I-Fax indicate the transmission result between the MF644Cdw and the mail server, not between the MF644Cdw and the destination address.

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To check the error code for Scan to Email, you can print the Communication Management Report using the operation panel of your Color imageCLASS MF644Cdw. If you didn't get email, check 'Status Monitor/Cancel' button under the 'TX Job Log' section for Error Code specifics.ĭid you enter your password for your Google email account twice (once under TX Settings > E-Mail/I-Fax Settings and again under Use SMTP authentication (SMTP Auth))? Add your email as the first email address.ģ8- SCroll up to the top of the page and select the 'OK' button to save these settings.ģ9- Go to your Cannon and test the Scan to Email function.Ĥ0- Check email to see if you received the email.

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If you have setup a 'System Manager ID' and 'System Manager PIN', enter that information and then select 'Log In'.ġ3- Select 'Settings/Registration' button on the right hand side.ġ4- Select 'TX Settings' on the left hand side.ġ6- Select 'Edit' button on the upper right hand side.ġ8- Email Address = ġ9- Check mark 'Use SMTP Authentication (SMTP AUTH)'Ģ0- User Name = Ģ2- Password = Ģ5- Check mark 'Add CN to Verification Items'Ģ8- Check mark 'Add CN to Verification Items'Ģ9- Scroll up to the top of the page and select the 'OK' button to save these settings.ģ0- Select 'Network Settings' on left hand side.ģ2- Select 'Edit' button in upper right hand side.ģ4- Scroll up to the top of the page and select the 'OK' button to save these settings.ģ5- Select 'To Portal' link in the upper right hand corner.ģ6- Select 'Address Book' button on right hand side.ģ7- Click on '01' link and select 'Edit' button. I selected 'Status Monitor' on my Cannon then selected 'Network Information' then selected 'IPv4' take down the numbers listed under 'IP Address'.ġ1- Open up Chrome and enter the IP Address from step 10.ġ2- Select 'System Manager Mode' option and select 'Log In'. Copy/Paste this password or write it down.ġ0- Find your Cannon's IP Address. I put my model number in the field: MF644Cdwĩ- Select the 'Generate' button. You may have to sign into your Google account again.ħ- Under the 'Select App' down arrow, select 'Other (custom)'Ĩ- Enter a name for your Cannon. If it is not, add 2-step verification now.Ħ- Click on 'App Passwords' to setup a password for your Canon. I finally got this issue to work tonight and thought I'd post it for all others that are experiencing the same.ġ- If you are using GMail, you have to setup an 'App Password' for your Canon to work.Ģ- Go to and click on your picture (upper right hand corner) and select 'Manage Your Google Account'.ģ- Click on 'Security on the left hand side'.Ĥ- Scroll down to section that says 'Signing in to Google'.ĥ- Make sure '2-Step Verification' is setup.

There are not many details: only the number of pages, the destination email, and the word 'ERROR'ĭid I miss something here? Is there a way to get more information from the printer about what the error actually is - is it an authentication error, something else?Īppreciate any pointers you guys have.

Very quickly, after scanning a document, the printer warms up and prints out a status report.

Here's what happens when I try to Scan to E-mail:

On Gmail itself (a free personal account, if it matters.) I enabled 'less secure apps'.

Username: (my Use TLS for SMTP: checked yes.

Use SMTP authentication (SMTP Auth): checked yes.

E-mail address: (my Password: (my gmail password).

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Using RemoteUI, gone to Settings & Registration > TX Settings > E-Mail/I-Fax Settings.Using RemoteUI, gone to Settings & Registration > Network Settings > Port Number Settings.

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Turning to this forum in the hopes someone has cracked the code. I've followed the instructions to the best of my ability, and read a number of posts on here. For the past several months, I have tried setting up my MF644CDW to scan to email.